Job Description

Organization Overview – When you join Phoenix Family, you become part of a team that is making a meaningful difference, one family, one opportunity, and one community at a time.

Phoenix Family is dedicated to helping individuals and families build brighter, more stable futures. We believe that a safe and stable home is the foundation for opportunity, growth, and lasting change. By meeting people where they are and providing support, resources, and opportunities right where they live, we empower families to overcome barriers, achieve their goals, and move forward on their journey out of poverty.

Position Summary

The Life Coach will provide evidence-based coaching to people living in affordable housing communities to set and meet goals to exit poverty.

Phoenix Family is currently hiring three Life Coach positions funded through a 3-year grant in partnership with the Coalition for Equity and Opportunity (CEO). The goal of this project is to ensure people in affordable housing can meet their employment goals through addressing multiple barriers to economic mobility. The Life Coach’s time will be spent with participants to deliver coaching, working as part of a team to address compounding barriers to participant employment goals, and meet the mission of both Phoenix Family and the CEO. This is a full-time (40 hours per week) in-person position, and the Life Coach will deliver coaching at various Phoenix Family-supported communities within onsite community centers. The salary range for this role is $52,000 to $55,000 per year. The Life Coach will report to the Program Manager at Phoenix Family.

Primary Responsibilities:

• Meet with resident families living in affordable housing communities to identify, set, and meet goals relative to leaving poverty using a variety of coaching methods and tools, including the EMPath Mobility Mentoring®evidence-based coaching approach.
• Collaborate with the CEO project team and Phoenix Family team to identify and proactively engage potential participants. Work as a part of a supportive team that encourages and celebrates family goal progress while providing case management during setbacks as needed.
• Work in coordination with CEO Specialized Resource Navigators and community resources to remove barriers to workforce training and employment and provide specific education and support to families in meeting their goals.
• Document quality demographic and programmatic data to be used for program management and improvement, as well as outcome reporting.
• Complete intensive training and ongoing workshops on the CEO model to effectively implement coaching and support a coaching culture, including trauma-informed care, motivational interviewing, and the EMPath Mobility Mentoring® evidence-based coaching approach.
• Identify needed areas for program improvement including engagement, program structure, and coaching methods, and adjust work accordingly. 
• Research and implement new best practices related to coaching and helping families leave poverty.
• Analyze and compare program data with national trends and identify possible programmatic changes for efficiency and effectiveness.
• Be a positive representative and advocate on behalf of the agency, directly working to promote the mission and values of the organization.
• Other relevant duties as necessary.

Qualifications:

• High School Diploma or GED Required
• Bachelor's degree in social services or related field preferred or equivalent experience. 
• Three years of experience providing trauma-informed coaching services to families preferred.
• Lived experience or experience working with people living in poverty and an understanding of the barriers faced.
• Competency in a variety of computer applications, including Microsoft Office Suite, and databases and storage.
• Passionate about both helping people exit poverty and addressing root causes of poverty.
• Strong problem-solving skills and demonstrated experience providing conflict resolution and mediation.
• High degree of knowledge about Kansas City’s neighborhoods and ability to work in all parts of the community.
• Strong sense of initiative and the ability to be successful working independently.
• Proven organizational skills and attention to detail.
• Strong written and oral communication skills with strong ability to interface and engage diverse groups and stakeholders.
• Ability to be successful in a growing organization; able to be flexible, to handle multiple tasks simultaneously, and to take on new projects as assigned.
• Has reliable transportation, a valid and current driver’s license and auto insurance.
• Has the ability to lift up to 50 lbs.

Experience:

• working with families: 1 year (Required)
• coaching services: 3 years (Preferred)
• Experience with poverty: 3 years (Preferred)

Application Instructions:
Please submit your resume and cover letter that explains your experience and qualifications for this role by Friday, September 18, 2026, to be considered for this position. Applications submitted after this date will not be accepted. Please send resume and cover letter by email to dmartin@phoenixfamily.org.

Phoenix Family is an Equal Opportunity Employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender expression, sexual orientation, religion, national origin, disability, genetic information, veteran status, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.

Job Type: Full Time

Salary Range: $50,000 - 74,999

Job Tags

Full time, Currently hiring, Work at office, Local area, Flexible hours

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